Frequently Asked Questions
Need help? We`re here to assist you!
What speed requirement about DVR and mobile?
How to upgrade?
Secondly, plz come to the interface of setup—system tools–system maintenance–system upgrade, click start–ok, it will begin the upgrading
Plz notice that during the upgrading, keep the dvr power on and the lines are connected.
After the upgrading to 100%, it finished, the dvr will restart, and it comes out the latest version
When upgrade,notice file not found,what should do?
b. Put firmware in root u disks.Change another u disk with better compatible
CMS is not working in computer,why?
b.Computer general storage capacity is below 128M.To check computer storage capacity,run dxdiag–display–general storage capacity
c.Computer do not install card drive
HDD can not be formatted,why?
Coud ID disappear suddenly,why happen this?What should do?
a.DHCP is selected,so that IP is changing all the time
b.Network is not working
To get Cloud ID,Right click mouse,enter main men—setup–system setup–network setup,click DHCP,click “OK” to save setting,in this way can get IP address automatically,then back to preview interface.Stay in preview interface for 30 seconds,then enter DHCP setting again,cancel DHCP, click “OK” to save setting.Back to preview interface to wait till ID appear again
(Note:To get Cloud ID,customer need to enter network setup three times)
Customers forget password,can not enter DVR main menu,what should do?
Press “▲” button in DVR front panel for 10 times continuously,then can hear one sound “di”,after “di”,password restore factory setting,then right click mouse,enter main menu—setting—system setting–user management,click confirm or restore factory setting,password will restore default.Or customer can set new password
How to view the desktop remote view of UK-PLUS DVR?
Method 1:Please login to www.uk-plusdvr.com, It will ask the following
- Device Id, It means the eseeid of the DVR (From Network setup).
- Username means DVR Username(Default its “admin”).
- Password means DVR password(Default it was null, Leave the space empty).
- This will ask to install some plug-ins in your system, install the plug in.
- It will gives you the remote view.
Method2: Install our CMS Software for our system.
Please send us your email id to us, We will send the CMS Software CMS_SOFTWARE
What are the app Support Remote view by UK-PLUS DVR
Our DVR capable to work with UK-PLUS, Eseenet+ App for effective remote view through smart phones.
From where I get the UK-PLUS mobile app?
Our IPPro3 App is available i both App store(For Iphone) and Play store(For Android). The following link takes you to App
Play Store: https://play.google.com/store/apps/details?id=com.specialyg.ippro3&hl=en
How do I set up a camera and lens for use in Low Light conditions and or with Infra Red Lighting?
What is a Security DVR?
By UK-PLUS DVR Can I view live and recorded video locally and remotely?
How to Setup Smartphone “UK-PLUS” Remote Viewing?
To add your device to mobile devices, please follow the steps below.
- Download and install “UKPLUS” on your smartphone via Play Store or App Store
- Enter the id number
- Enter the User ID “admin”
- Enter Password: ” ” (blank by default)